Terms & Conditions

The following terms and conditions apply to all orders for the purchase of goods from shop.12th-man.org.uk

You may only place an order for goods if you agree to these terms and conditions. By placing an order you are deemed to have accepted these terms and conditions as governing your order. This does not affect your statutory rights as a consumer.

We do not store credit card details nor do we share customer details with any 3rd parties

Please note: Payments to 12th Man Shop will show BIKENINJA on your card statement, this is due to our partner that we are working with. Rest assured your order is valid and all funds still come to us and supporting the 12th Man.

The supply of goods from this site is subject to availability, and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. If the item that you have ordered is unavailable you will be contacted as soon as possible.

When you submit your order you are allowing The 12th Man to use your personal details to fulfil your order. In the event that there is a problem with your order, we will communicate with you via e-mail, telephone or letter.

Shipping & Delivery
A standard post and packaging charge of £2.99 is payable on all orders on this website. All orders are sent using Royal Mail Second Class Tracked service 1-3 days expected delivery. Our postage prices apply only to UK, BFPO and Channel Island addresses. For deliveries to EU countries, please contact our Customer Care team who will be able to advise you, where delivery is possible, about the cost and estimated delivery time. We do not deliver to P.O. boxes. Please allow five working days before querying a non-delivery. Delivery to Northern Ireland and UK offshore islands may take longer. In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives. If you are unlikely to be in to sign for the parcel, please specify an alternate delivery address where a signature can be made.

Satisfaction Guarantee
The 12th Man offer a no-quibble return policy. Should you be less than delighted with any item you buy from us for any reason, let us know within 14 days of delivery, and we will be pleased to offer you a replacement or a full refund (we are unable to refund postage costs).

Returns & Replacements
The goods that we supply are checked prior to being dispatched but in the event that any product purchased from our website proves to be unsatisfactory in use due to defective workmanship or faulty material, you can return them to us for a replacement or a full refund.

To return a product, please contact our customer care team at using our contact form and we can advise you on how to return the goods.

Your statutory rights are not affected

Order Cancellation & Amendments
So long as you let us know within 14 days of delivery, you may return the whole order, or an individual product, in its original packaging and condition for a full refund. Where a refund is claimed, we will process the refund as quickly as possible, but please allow up to 21 days for us to refund your money.
To arrange a return, please telephone us with the order details, or write to the above address.

The contents of this site are the property of The 12th Man, and are protected by the UK and international copyright laws. These contents include but are not limited to the following: website design, graphics, text, visual clips, audio clips, logos and button icons, including the selection and arrangement thereof.

All Rights Reserved
Permission is granted to electronically copy and to print the content in hard copy for the purpose of placing an order. Any other use of this website, without the prior permission of The 12th Man, is strictly prohibited. The following are therefore expressly forbidden unless written consent has been given: reproduction for any other purpose than those referred to above, modification, distribution, transmission, broadcast republication, downloading or uploading of any part of this website.

The 12th Man provides this website on an “as is” basis and makes no representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products contained within it. This includes, without limitation, warranties of merchantability and fitness for purpose. The 12th Man does not represent or warrant that the information contained within this website is accurate, complete or current. Prices and availability are subject to change without notice.

Company details and Address
The 12th Man

For any queries or complaints about goods or services, please contact us or write to the above address.

Privacy & Security
When you place your order you are automatically connected to our secure server using SSL encryption technology. This ensures that the information you send cannot be read by anyone apart from our ecommerce team. To check you are in a secure area of our site please look at the bottom of your browser and you will see a closed padlock. When submitting your order you are confirming to purchase goods and allowing The 12th Man to use your personal details for the purpose of supplying goods.

Data Protection
All customer details are protected as required by UK Data Protection Act 1998 and subsequent legislation. We follow strict security procedures in storage and disclosure of information that you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you.

We advise you to print and keep a copy of these terms and conditions for your records.